Digital Warriors LLC ("Black Umbrella AI", "we", "us", or "our") operates the Black Umbrella AI website and associated services (the "Site"). This Privacy Policy describes how we collect, use, share, retain and delete information when you use the Site, and the rights and choices you have.
By accessing or using the Site, you agree to the practices described below. If you do not agree, please do not use the Site.
1. Information We Collect
1.1 Personal Data
Information you provide directly when purchasing our products or contacting us:
- Name, email address, phone number
- Billing information (processed securely by our payment processor)
- Business/agency name (if provided)
- Authentication credentials for member areas (hashed and encrypted)
- Support inquiries and communications
1.2 Usage Data
Automatically collected technical data:
- IP address, browser type, device identifiers
- Referring URLs, pages viewed, click patterns
- Date/time stamps, session duration
- Error logs and similar diagnostics
1.3 Cookies & Similar Technologies
We use cookies to:
- Maintain your session and preferences
- Track conversions and analytics
- Improve Site performance and security
You can disable cookies via your browser settings, though some Site features may not function properly.
2. How We Use Your Information
We use collected information to:
- Process your purchases and deliver digital products
- Provide customer support and respond to inquiries
- Send transactional emails (receipts, access credentials)
- Send marketing communications (with your consent)
- Improve our products and services
- Comply with legal obligations
- Prevent fraud and maintain security
Legal bases under GDPR/UK-GDPR: Performance of contract, legitimate interests, consent (where obtained), and compliance with law.
3. Data Retention
| Data Type | Retention Period |
|---|---|
| Customer account data | Duration of account plus 7 years for tax/legal compliance |
| Purchase records | 7 years for accounting and tax obligations |
| Marketing preferences | Until you unsubscribe or request deletion |
| Support communications | 3 years from last interaction |
| Cookies & logs | Up to 26 months unless shorter period sufficient |
4. Information Sharing
We never sell or rent your personal information. We share data only with:
- Service Providers: Third parties that help us operate our business (see Section 5)
- Legal Requirements: When required by law, court order, or to protect rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
5. Third-Party Service Providers
The following service providers process data on our behalf under strict confidentiality agreements:
| Category | Provider | Purpose |
|---|---|---|
| Payment Processing | Stripe, Inc. | Secure payment processing |
| Email Services | ConvertKit / ActiveCampaign | Transactional and marketing emails |
| Hosting | AWS / Cloudflare | Website hosting, CDN, security |
| Analytics | Google Analytics | Website usage statistics (anonymized) |
| Customer Support | Intercom / Zendesk | Support ticket management |
| Course Delivery | Teachable / Kajabi | Member area content |
6. Your Rights and Choices
6.1 Access and Control
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to certain processing
- Port your data to another service
- Withdraw consent at any time
6.2 Marketing Communications
You can opt-out of marketing emails using the unsubscribe link in any message or by contacting us directly.
6.3 Do Not Track
We do not currently respond to Do Not Track browser signals.
7. International Transfers
We operate in the United States. If you access the Site from outside the US, your information will be transferred to and processed in the US. Where required, we rely on Standard Contractual Clauses or adequacy decisions for data transfers from the EEA/UK.
8. Security
We implement appropriate technical and organizational measures including:
- SSL/TLS encryption for data in transit
- Encryption at rest for sensitive data
- Regular security assessments
- Access controls and authentication
- Regular backups and disaster recovery procedures
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
The Site is not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.
10. California Privacy Rights
California residents have additional rights under the CCPA including:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to deletion
- Right to non-discrimination for exercising privacy rights
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be announced 30 days in advance via email or Site notice. The "Last Updated" date reflects the current version.
12. Contact Information
For questions about this Privacy Policy or to exercise your rights, contact us at:
Digital Warriors LLC
390 NE 191st St Suite 8234
Miami, FL 33179
United States
By using Black Umbrella AI, you acknowledge that you have read and understood this Privacy Policy.